10/8/2026, 6:31:50 PM
How to Plan Delivery for an Online Store in Syria
A practical guide for Syrian merchants to define delivery areas, charges, payment collection and order handoffs before expanding coverage.
Delivery is not just a checkout setting. Before asking a customer to place an order, a merchant needs to know where an order can go, who will handle it, and what the customer will pay. This guide helps Syrian merchants plan a workable service area, whether they begin within one city or later consider orders from other governorates.
1. Define the service area before setting a delivery rate
Divide destinations by how you can operate: the city you already serve, neighbourhoods that need different arrangements, and then other governorates with a confirmed handoff. For each area, record who collects the parcel, who delivers it and what address details they need. If an area is not serviceable yet, say so rather than accepting an order you cannot fulfil.
Tajerly's feature overview describes shipping and delivery settings. Its current plan comparison shows that the number of shipping zones and some rules vary by plan. Review the plan you are considering and confirm any courier connection or collection arrangement with Tajerly before offering it to customers.
2. Work out the customer's charge and your actual cost
Ask the delivery party for written terms by destination: the delivery charge, whether weight, product type or order value changes it, and who pays for a return or another delivery attempt. Then decide whether the customer covers the whole charge or your store covers part of it. A single flat rate only works if the real costs support it.
An illustrative plan, with no assumed prices
A Damascus-based store might begin in an area served by its own team and review orders from other governorates separately until delivery terms are confirmed. As coverage expands, show the charge and handoff terms for each area before checkout. Substitute your own locations and arrangements.
3. Match payment to the real delivery process
If you use cash on delivery where available, write down who collects the payment, how it is reconciled against orders and when an order is marked as paid. For another payment method, first verify that it is available to your business and check the provider's terms; never promise an option that has not been activated. Show the customer the product charge, delivery charge and point of payment clearly.
Google Merchant Center's general guidance stresses that stated delivery charges should match what a customer sees at checkout. Treat this as a transparency principle, not as a claim that Merchant Center or a particular payment service is available in Syria.
4. Give every order handoff an owner
Assign someone to check the address and contact details, confirm stock, pack the order and record the delivery or return outcome. An order labelled “in progress” is not useful if nobody owns the next step. The order and inventory guide explains how to connect these responsibilities with stock status.
5. Test both the customer journey and the team's workflow
Place an internal test order for a serviceable area, then check what happens for an address outside it. Review the displayed delivery charge, available payment option, address fields, order confirmation and staff handoff. Also walk through a changed address or failed delivery. You do not need to expand coverage before you know how your team will handle those cases.
A short pre-launch delivery checklist
- Serviceable and excluded areas are clear.
- A delivery method and contact owner exist for each area.
- Charges and return terms are confirmed and visible to customers.
- Displayed payment methods are active and collection has an owner.
- Order confirmation and stock updates have a team workflow.
- An internal order has tested checkout, preparation and handoff.
Practical questions
Must I deliver to every governorate from the start?
No. Begin where you can fulfil orders on clear terms, then add areas after confirming their costs and handoff. Customers should know your coverage before they place an order.
Do platform delivery settings mean a particular courier is enabled for my store?
Do not assume so. Tajerly describes shipping settings and plan-dependent features, but a particular courier and its terms need separate confirmation for your business and destination.
When should I revise delivery charges?
Review them when the delivery party's terms or your service area changes. Before publishing a new charge, confirm that checkout matches your actual policy.
Turn the plan into a store that can take orders
If you are still organising products and team roles, start with the store-preparation guide. Once your service areas and order flow are clear, explore creating your store with Tajerly and compare the current plans with how your business operates.
Sources checked
- Tajerly's current feature page and current plan comparison for its described shipping options; details vary by plan and availability.
- Google Merchant Center's guidance on accurate delivery costs for the principle that stated charges should match checkout. This is not evidence of Merchant Center availability in Syria.